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Project Leader IKEA Retail Experience Core Business Franchise

Delft, Olanda Meridionale - Esplora la località Project Management Full Time

Descizione del ruolo

Company description

About Inter IKEA Systems and Core Business Franchise
Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks.

In Core Business Franchise we are responsible for the IKEA strategic framework and keeping it together through an IKEA Concept which is updated, relevant, implemented and followed-up together with all IKEA trademark users.

We enable IKEA people in the value chain by developing new ways of working supported by processes, methods, tools and services, and we also develop the business by leading:

  • The development of solutions that will ensure a unique and successful meeting with existing and new IKEA customers.
  • When and how IKEA expands, enabling one common way of working with high impact at a low cost.

We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: “What if…?” And we offer possibilities for you to develop yourself and your career globally. Read more about us at

Job description

IKEA Retail Experience has the assignment to secure a successful, consistent, and relevant IKEA experience across all customer meeting points that are developed together with Core Business Range & Supply and all IKEA franchisees in order to create a common and unique IKEA way to engage our customers and offer them relevant services. It is an exciting time as IKEA transforms from a single channel to multichannel retailer.

Within IKEA Retail Experience, the Development & Franchise Offer area works with the common development and Franchise Offer processes, methodologies and follow-up of the customer meeting and retail business solutions. We provide project, innovation, process, development, design and portfolio resources, and work closely with the business to enable the development of a successful, consistent, and relevant IKEA customer meeting.

We are now looking for a candidate who wants to be a major contributor in developing the IKEA future retail experience by leading several initiatives or rapid experiments related to the meeting with the customer.

The ideal candidate will have:

  • Experience and proven track record from leading multiple smaller global and organisation-wide projects in global companies/consultancies simultaneously, preferably as part of a program.
  • Experience working in innovation/growth hacking or setting up experiments involving customers.
  • Experience with Agile delivery.
  • Proven track record of interdependent leadership, leading business agendas across IKEA in a collaborative way and delivering results through others.
  • Recent customer facing digital marketing and digital experience (preferably in the domain of social media and/or platforms).
  • Recent retail and e-commerce experience.

As a Project Leader, you will:

  • Effectively create, execute and pivot multiple retail experiments and lead initiatives related to Meeting the Customer.
  • Apply agreed processes, principles and governance for innovation and development.
  • Monitor and manage multiple  experiments including; scope, cost, time plan, quality, resources and risks. Set and control the budget.
  • Adapt initiatives to changing directions, ensuring speed (develop, iterate and verify approach).
  • Analyse quality and initiative performance, identifying areas of improvement and drive appropriate action to resolution.
  • Effectively manage stakeholders and communication across functions and organisations, building relationships and engaging in relevant networks within and outside IKEA.
  • Secure effective deployment and requirement handling for receiving organisations.
  • Identify and manage dependencies and interfaces between projects.
  • Lead project resources, including external consultants.


You are passionate and curious about the assignment of Core Business Franchise. You are driven by creating business impact and developing a unique IKEA retail experience together with stakeholders.

You are a down-to-earth team player, eager to take initiatives and achieve results with people.

We also believe that you have a combination of the following knowledge, capabilities and motivation:

  • Solid Project management knowledge.
  • Knowledge of growth hacking, design thinking, innovation and lean development processes.
  • Good understanding of the IKEA vision, business idea and business model.
  • Knowledge of the IKEA franchise system and IKEA value chain.
  • Strong verbal and written English language skills.
  • Ability to understand the business needs for each project and make ongoing decisions based on what’s best for the organisation, even if that means challenging senior stakeholders on critical success factors.
  • Good problem-solving and communication skills.
  • Good organisational and prioritisation skills.
  • Visionary leadership with the ability to make complex tasks and processes understood and actionable.
  • Capability to navigate and lead in a complex, unknown and fast-changing environment.
  • Capability to build and engage in trustful and sustainable relationships with stakeholders, business partners and IKEA franchisees and ability to deal with organisational complexities.
  • Tech-savvy-ability to grasp and lead digital projects.
  • Ability to apply an outside-in perspective, putting the user in the centre of development.
  • Passionate about the IKEA vision and the IKEA direction.
  • Always siding with the many people and getting inspiration from their everyday life.
  • Customer-focused.
  • Enjoy working in a fast-paced, global, multicultural and changing environment

More Information

This is a full time position (40 hours per week). The position is time-limited (1 year). Travels will be required based on business needs (once covid-19 restrictions are lifted). The role is based in Delft in the Netherlands. You will report to the Project Operations Manager.

Please send your application – CV and letter of motivation – in English by 13 August 2021. We really want to get to know you, so make sure you tell us why you want to come and work with us and why you would be a good fit for this role.