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Remote Team Leader (Sales) 远程团队主管(昆明 / 销售)

Kunming, Yunnan Sheng - Esplora la località eCommerce Full Time

Descizione del ruolo

你是谁

• Understanding of customer behavior. Good knowledge about IKEA range and service products.
• Strong problem solving and conflict handling skills.
• Good communication skills.
• Ability to take responsibility and delegate when necessary.
• Leading business through people.
• Ability to find solutions for customers and operational issues.
• Coaching and conflict handling skill.
• Knowledge about IKEA Brand, culture and values.
• Knowledge about change management.
• Knowledge of country employment legislation.

你与我们相处的一天

• Contribute to the operational implementation of the unit action plan within the team.
• Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools.
• Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible.
• Monitor and feedback on working methods, productivity and quality on team and individual level.
• Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level.
• Build a committed team with a strong culture based on customer focus, high performance and pride in their work. Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans.
• Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
• Be active in the recruitment process of new co-workers.

我们团队的使命

The mission of our team is to turn visitors into happy customers. We’re a diverse group of digital fanatics who work together to lead our business development and operations across digital channels to inspire people with the IKEA range wherever they are – on a bus, in the waiting room, at an IKEA store, at home on the sofa or in the bathtub.