• You have a minimum of 5 years experience in process development, design experience or business development. • You have experience in change management, project management or equivalent. • You have experience working in or with multiple channels e.g. retail, contact center, digital/self-service. • You have a minimum of 3 years experience working in a matrix organization, either within a global/country set-up or across multiple sites/partners.
Ce que tu feras au quotidien
• Ensure coming and on-going implementations and initiatives are communicated to all relevant stakeholders in the local RCMP in a clear way, securing common expectations and co-worker engagement. • Drive and execute complex local implementation, including time, cost, scope, risk control, co-worker training, stakeholder management, reporting and follow up, as well as quality of new initiatives securing a smooth implementation process. • Identify, engage, and lead co-workers with key competences for the specific initiative in order to build a high performing project team. • Develop guidelines for trainings related to relevant digital tools and securing learning delivery to keep co workers up to date on procedures and new ways of working. • Ensure close collaboration with all parts of the RCMP, both on group and country in order to capture input on improvements needs.
Un travail d'équipe
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
JUST SO YOU KNOW
In the IKEA world, this position is officially referred to as: Experience Design Specialist