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GBO P&C Knowledge Management Manager

Poznań, Voivodato della Grande Polonia - Esplora la località Project Management Full Time

Descizione del ruolo

What you'll need to have

You are passionate about knowledge management, leading the implementation activities to transform and do things better.
You would like to be engaged in implementing the People&Culture knowledge management practice at Global Business Operations as part of the overall P&C Service Delivery model and later on contribute to the great co-worker experience of using Now P&C portal for co-workers P&C knowledge management.
You have the capability of structuring, planning and monitoring the implementation and delivery of P&C services. You are energized by increasing customer value, driving business growth, and contributing to overall success and results through people.
Working with POT (People Operations Transformation), you bring a true passion for people and enjoy working in a vibrant and changing environment. You are great in building relationships with your stakeholders and you are being driven by leading and developing people.
And, of course, you share and live the IKEA culture and values. You see things a little differently. So do we.

If you are
• passionate about creating an IKEA fit for the future and energized by the capability and potential that GBO will offer in that respect,
• interested in increasing customer value, driving business growth and delivering high quality services,
• inspired by working together in ever-changing multi-dimensional environment, leading through co-creation with colleagues and other IKEA units,
• confident about your practical knowledge management capabilities, understanding the importance and process of knowledge management,
• energized by solving problems and getting things done,
• deep knowledge of transition management and working knowledge of the People and Culture functions,
• good knowledge of end-to-end (E2E) process design and process improvement.

Your responsibilities

You will:
• lead project activities focused on implementing knowledge management (KM) approach for P&C services at Global Business Operations function and later be in charge of Knowledge Management as a service,
• manage overall knowledge management activities: review of published knowledge articles quality and usability and drive their continuous improvement,
• manage the process and cooperate with Country P&C on setting up, reviewing and updating knowledge articles at Now P&C service portal,
• work with the Country P&C Teams and global Centers of Expertise to continuously assess if the appropriate knowledge in their fields of expertise is available,
• track and report on KM delivery KPIs to GBO management,
• define and govern knowledge library in GBO to enable accurate knowledge transfer and documentation,
• work in partnership with GBO P&C Service teams to capture functional knowledge and enable effective knowledge sharing within the teams,
• lead the work of Knowledge management leaders and its deliverables,
• lead, manage and coach GBO P&C service knowledge management leaders team by providing business steering expertise, knowledge sharing competence and experience to secure their competence, high performance and succession pipeline.

About this work area

We are Global Business Operations (GBO), the capability and service organization for Ingka, passionate about creating value for each part of the business. We are a key partner for Ingka, driving growth, innovation, and operational excellence, creating a better everyday life for the many people.

Questions and support? Let's connect!

If you have any questions about the recruitment process, please contact

We are interviewing continuously and will close the advert when we find the right candidate. So don’t hesitate to apply today by submitting your CV.

Warmly welcome with your application!


• flexible workspace based on the concept of activity based office where co-workers feel empowered and comfortable. Our office supports individual needs of employees regardless of their physical abilities,
• stable employment conditions on the basis on contract of employment,
• employee loyalty programme Tack!
• private medical care for IKEA employees and their families,
• cafeteria programme (including eg. Multisport card),
• accident Insurance and Pension Plan,
• jubilee awards, commemorative gifts, special events.