• Attitude to actively sell and help customers in purchasing. • Ability to create high commercial performance • Sales Location Management/Sales Space Capacity • Knowledge of key sales KPIs, analytical and numerical capabilities • Team management: motivating, coordinating, supervising and developing the activities of your Recovery team • Knowledge of the local target market • Leadership Capabilities, Flexibility and Speed, Positive Attitude and People Orientation and strong commercial propensity complete the ideal profile • Essential good knowledge of English both written and oral • Passion for second hand & sustainability topics
WHAT YOU'LL BE DOING DAY TO DAY
• Co-operate across functions to ensure everyone understands and contributes to the recovery process by focusing on prevention, revenue, sustainability and quality. • Take a lead in ensuring that prevention is one of the key focus points in the IKEA store. • Identify and develop needs, potential growth and improvements for efficient ways of working through co-operation within the store, the national Recovery & Quality matrix. • Contribute to the business plan and budget processes within the store. • Set goals, measurements and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines and find the best working methods for preventing costs and optimising revenue while keeping the bottom-line profit in mind. • Implement and continuously ensure optimal usage of common working methods, processes and tools related to the recovery process. • Stay aware of daily needs and challenges through interactions with dependent functions, the Business Navigation & Operations Manager and the national Recovery & Quality matrix. • Secure sustainable ways of working throughout the whole recovery process. • Identify and develop the many talents within the Recovery department to secure succession planning. • Contribute in the national Recovery & Quality matrix to enable knowledge and competence sharing between stores.
OUR TEAM WITHIN IKEA
The Second Hand Area (Angolo Occasioni):
To contribute to the success of the IKEA business through efficient and effective operations with focus on preventing costs and maximising profit on products that cannot be sold through our normal pipeline. This work is carried out with the possible environmental impact in mind and always takes the customer's quality perception on our range into consideration. The function also ensures that any feedback on quality issues from a retail and customer point of view is taken into the product quality deviation pipeline.