• You are inspired by a changing environment. • You are customer-centric, and service minded with a high digital affinity and an omnichannel mindset. • You have excellent analytical and numeric skills and ability to apply analytical process-oriented thinking when acting and propose solutions • You are high IT affinity and have genuine interest in working within various digital systems • You are process oriented and always thriving to make it more efficient and better; have experience in working with cross functional projects or processes will be a plus • You show a collaborative mind-set and are good in building relationships • You have the communication capability to respond to business or customer needs by providing effective solutions • You have 2-4 years working experience within the field of Supply Chain, Economics or related (preferable in distribution, retail, logistics) • You have profound excel user experience, and power BI or other data analytical tool knowledge will be a bonus point • You are fluent in English, both written and verbal.
WHAT YOU'LL BE DOING DAY TO DAY
• You contribute to the day-to-day work and development of the fulfilment availability and support organisation within the market with a customer-centric and collaborative approach in focus. • Your daily business is to focus on delivering results with the sense of urgency, achieving, and exceeding operational goals and higher efficiency on daily tasks. • Monitor the customer order flow throughout the order life cycle; and responsible for ensuring the qualitative information flow and effective communication to all relevant stakeholders • You oversee order monitoring, deviation handling and activities connected to regular, large and exceptional orders to secure agreed goals on availability and keep lead time promise at lowest cost and to exceed customer expectations, provide a seamless shopping experience and a great quality in meeting with the customer. • You are responsible for dynamic order management system including investigation and troubleshooting with IT Support. • Furthermore, you secure the market set-up for customer order flow from fulfilment units to the customers, by setting the necessary parameters in customer fulfilment backbone systems and reviewing them in collaboration with your stakeholders. • You contribute to the optimal set-up for a customer focused article and order allocation that enables full availability in a diverse network, agreed lead-times. • You contribute to developing local improvements in working methods, systems and tools; and for implementing global routines, systems solutions for all partners in the Supply Chain, Retail and Customer Fulfilment on the market, in close cooperation and co-creation with the Global Customer Order Team to secure continuous improvement.
ABOUT THIS WORK AREA
Customer Fulfilment (CFF) plays a fundamental role within Retail in achieving the IKEA goal of becoming a multichannel retailer. Customer Fulfilment acts as a fully integrated function, with an end-to-end approach to develop our business, having customers’ needs at heart. We are focusing on contributing to a seamless shopping experience for the many people with great quality across all touchpoints. The Fulfilment Availability & Support Function within CFF is taking the accountability and overall responsibility for securing fulfilment on the market in an end-to-end perspective.
In this position you will report directly to the Customer Order Manager and work in our Service Office in Vösendorf.
For this fulltime position we offer you a monthly gross salary starting from € 2591 (on fulltime base). We are willing to pay significantly more depending on experience and qualification with an ALL-IN contractual agreement.
As an IKEA co-worker you will profit from our social benefits and a modern, family-friendly and flexible working environment.
We really would like to get to know you better and appreciate your letter of motivation. Warmly welcome with your application!
Please notice that we start our selection process already before closing the job ad. Once we have found the right candidate we can´t consider further applications.